Information We Collect

When you use our services, we collect different types of information. Some you provide directly, and some we gather automatically as you browse our website or engage with our programs.

Personal Information You Provide

• Contact details like name, email address, phone number, and mailing address when you register for courses or webinars
• Payment information when you purchase educational programs (processed securely through third-party payment processors)
• Professional background and educational history when you apply for our learning programs
• Communication preferences and feedback you share with us
• Any additional information you choose to provide in course forums or support interactions

Information Collected Automatically

• Device information including IP address, browser type, and operating system
• Usage data about how you navigate our website and interact with course materials
• Cookie data to remember your preferences and improve your experience
• Learning progress and completion records for courses you've enrolled in

How We Use Your Information

We use the information we collect for specific purposes related to providing and improving our educational services. Here's what that looks like in practice:

Your Rights Under Australian Privacy Law

The Australian Privacy Act 1988 and the Australian Privacy Principles give you specific rights regarding your personal information. You're not just a data point to us – you have real control.

1. Access your personal information we hold and request copies of your data
2. Correct inaccurate or outdated information in your profile
3. Request deletion of your personal information (with some exceptions for legal requirements)
4. Opt out of marketing communications while continuing to receive essential service updates
5. Lodge a complaint with the Office of the Australian Information Commissioner if you're unhappy with how we've handled your data
6. Withdraw consent for data processing where we've relied on your consent

To exercise any of these rights, contact our privacy team using the details at the end of this policy. We'll respond within 30 days – usually faster.

How We Protect Your Data

Security isn't just a checkbox for us. We use industry-standard measures to keep your information safe, though no system is completely foolproof.

• Encrypted connections (SSL/TLS) for all data transmission between your browser and our servers
• Secure storage systems with restricted access limited to authorized personnel
• Regular security audits and vulnerability assessments
• Staff training on data protection and privacy best practices
• Prompt notification procedures if we ever experience a data breach affecting your information

You play a role too. Keep your login credentials private, use strong passwords, and let us know immediately if you suspect unauthorized access to your account.

Data Retention and Deletion

We don't keep your information forever. Here's our approach to data retention:

Active Accounts

While you're actively using our services, we retain your data to provide ongoing access to course materials and track your learning progress. This includes course completion records and certificates you've earned.

Inactive Accounts

If you haven't logged in for three years, we'll send you a reminder email. After four years of inactivity, we may delete your account data, though we'll keep basic transaction records for seven years to comply with Australian tax law.

Deletion Requests

You can request deletion of your account at any time. We'll process this within 30 days, though we may need to retain certain records for legal or regulatory purposes. We'll explain any exceptions when you make your request.

Cookies and Tracking

Our website uses cookies – small text files stored on your device. They help us remember your preferences and understand how you use our site.

Types of Cookies We Use

• Essential cookies that keep you logged in and remember your course progress
• Analytics cookies that help us understand which content is most valuable
• Preference cookies that remember your settings like language or display options

You can control cookies through your browser settings. Blocking all cookies might affect your ability to use certain features, particularly interactive course elements.

Third-Party Services

We work with trusted partners to deliver our services. These include payment processors, email service providers, and hosting companies. Each partner has their own privacy policy, and we encourage you to review them.

International Data Transfers

Your data is primarily stored on servers located in Australia. However, some of our service providers operate internationally. When we transfer data overseas, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.

We only work with international partners who commit to maintaining data protection standards comparable to Australia's Privacy Principles.

Children's Privacy

Our services are designed for adults seeking professional financial education. We don't knowingly collect information from individuals under 18 years of age. If you're under 18, please don't provide personal information to us without parental consent.

If we discover we've inadvertently collected data from someone under 18, we'll delete it promptly.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a prominent notice on our website.

The "Last Updated" date at the top of this page shows when we most recently revised the policy. Continued use of our services after changes take effect means you accept the updated policy.